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F.A.Q

Q. Are your products entirely Made in Italy? A. Yes, all of our exquisite handbags are 100% Made in Italy. Crafted in the heart of Florence, a city renowned for its artisanal excellence, each bag embodies the skilled hands of experienced artisans who put love and passion into their work. Our commitment to quality also extends to our leather, carefully sourced from select tanneries nearby.

Q. Where are your products designed? A. Our handbags are a fusion of New York's fashion-forward spirit and the timeless elegance of Florence. Each design begins its journey in New York, capturing the latest trends and styles, before being meticulously brought to life by the skilled artisans of Florence.

Q. Where are your products shipped from? A. Our handbags are shipped directly from our workshops in Florence, Italy. We may also utilize other fulfillment centers around the world to ensure timely delivery to our valued customers.

Q. Are your products environmentally sustainable? A. We place great importance on sustainability. We partner with tanneries dedicated to ethical and environmentally-conscious practices. Our leather is sourced responsibly, ensuring a minimal environmental footprint. The timeless quality of our bags means they are made to last, further contributing to their sustainability.

Q. Where is your leather sourced from? A. We meticulously source our leathers from specialized tanneries in the Tuscany region of Italy, renowned for their exceptional quality and craftsmanship. Each tannery brings unique expertise, allowing us to create diverse and stunning finishes across our collections.

Q. Is your packaging plastic-free? A. Yes, we are committed to eco-friendly packaging. Your CHICMILANO handbag will arrive beautifully presented in a paper box, ensuring a luxurious and sustainable unboxing experience.

Q. Can I return my CHICMILANO handbag? A. Absolutely. We want you to be completely satisfied with your purchase. You can return any unused handbag in its original condition and packaging within 30 days of purchase. Please refer to our Return Policy for full details and associated costs.

Q. Do you ship globally? A. Yes, we proudly ship our handbags worldwide. To ensure we can deliver to your location, please contact us at help@chicmilano.com if you have any specific questions.

Q. How do I care for my CHICMILANO handbag? A. To keep your handbag looking its best, we recommend using a damp cloth with lukewarm water for gentle cleaning. For stubborn dirt, a very mild soap may be used. Suede bags require a delicate brush. For detailed instructions, please refer to our Leather Care Tips.

Q. How can I see the size and weight of a bag? A. You'll find detailed measurements  and weight listed in the description section of each product page. If you'd like a better visual understanding, contact us at help@chicmilano.com.

Q. How much does shipping cost? A. We are pleased to offer complimentary shipping worldwide, with a few exceptions in specific countries.

Q. How long does shipping take? A. We process orders swiftly, with all handbags shipped within 1-3 business days. Once shipped, you'll receive an email with tracking information. For estimated delivery times, please refer to our Shipping Policy.