Returns & Refunds
CHICMILANO / At your service
A little help with your return
Changed your mind, need another colour, or have a concern about your bag? Here is how we can help.
01 / Get in touch
Notify us within 14 days after delivery. Include your order number and tell us whether you would like a return or exchange.
02 / Send your bag back
Return within 14 days of notifying us. For a change of mind, you pay return postage. Any prepaid label cost is agreed with you first.
03 / Receive your refund
Refunds go to your original payment method under the timing and conditions below. No restocking fee.
Returns and refunds
Contact help@chicmilano.com within 14 days after delivery to request a return or exchange. Include your order number. Standard collection items are eligible, including discounted items.
Return condition and method
Returns are sent by post or courier. Please return your bag unused, apart from handling needed to inspect it, with its accessories and original packaging where possible. Contact us for instructions before sending it; this does not restrict a valid statutory withdrawal. Send the goods back within 14 days after notifying us.
Return address:
CHICMILANO SRL
Via Arnolfo 11 R
50121 Firenze
Italy
Return shipping costs
For a change of mind, the buyer pays the direct return shipping cost. You can arrange tracked return postage yourself. If you ask us to supply a prepaid label, we will quote its cost for your agreement before issuing it and deduct only the agreed label cost from your refund. We do not charge a restocking fee.
If an item is defective, damaged or incorrect, contact us with your order number and a description of the issue. Photos can help us assess it. We will arrange an appropriate remedy and cover necessary return costs where we are responsible. Your statutory rights are not affected.
Refunds
We refund to the original payment method without undue delay and within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you sent them, whichever is earlier. We will confirm the refund by email; your bank or payment provider may take additional time to post it.
Where required, the refund includes the original least expensive standard delivery cost. Any extra amount paid for an optional upgraded delivery service is not refundable on a change-of-mind return. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the bag, as permitted by law.
Personalised items and exchanges
Clearly personalised or custom-specification items may be excluded from change-of-mind returns when that exception is explained before purchase. Choosing a standard collection colour does not by itself remove your return rights. Rights relating to faulty or misdescribed goods remain unchanged.
For an exchange, contact us to check the replacement colour or model and any price difference. Consumer protections that give you additional rights continue to apply.
For an existing order, the return terms offered when you purchased and any mandatory consumer rights remain applicable.