Shipping policy

Shipping & Delivery:

At ChicMilano – Made in Italy, we offer FREE EXPRESS SHIPPING on all orders with no minimum purchase required. All orders are shipped from Florence, Italy with reliable express carriers.

Processing Time

As soon as you place your order, you will receive a confirmation email. Our estimated order processing time is 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

We partner with UPS/DHL Express to ensure fast and secure deliveries worldwide. Below are the estimated delivery times:

USA: 1-3 working days
Europe: 1-2 working days
Canada: 1-3 working days
UK: 1-2 working days
Australia: 2-7 working days
Rest of the world: 3-10 working days

We partner with UPS /DHL Express to ensure fast and secure deliveries worldwide. Below are the estimated delivery times:

USA: 1-3 working days
Europe: 1-2 working days
Canada: 1-3 working days
UK: 1-2 working days
Australia: 2-7 working days

Orders are fully insured and include a tracking number for easy monitoring.

Easy Tracking

When your order ships, we will email you with a shipping confirmation. Tracking information is also accessible through your account, under My Orders.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 hours for the tracking information to show. In some rare cases, the tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time.

Courier Phone Numbers:

UPS: Call 1.800.PICK-UPS (1.800.742-5877)

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can track your order on the carrier’s website:

UPS Domestic & International: www.ups.com
DHL International: https://www.dhl.com/en/express

If you experience any issues with your tracking number, please allow 24 hours for the information to update before contacting us.

Shipping Delays: While we strive to meet delivery estimates, we are not responsible for any delays caused by UPS or local customs clearance. If you experience a delay, please contact UPS directly for assistance.
Delivery Confirmation: If tracking information confirms that your order has been delivered but you have not received it, please contact UPS immediately to resolve the issue. We are not liable for lost or stolen packages once tracking confirms successful delivery.
Customs & Duties: For international orders outside the EU, taxes and duties are not included in the order total and may be required upon delivery.
- USA: Buyers are exempt from customs duties for orders under $800. Please check your local regulations for more details.
Shipping Address: Please ensure your shipping address is correct before placing an order. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer. We do not ship to P.O. boxes or military addresses.

Notes:

We are NOT responsible if the package is not delivered within the guaranteed shipping times, as it may take 3-5 business days to process the order. We cannot be held liable for UPS or DHL guarantees. If the item is not delivered in time, please contact UPS (Call 1-800-PICK-UPS). We will NOT refund shipping charges if UPS or DHL fails to meet their guaranteed shipping times.

Delivery Confirmation: Most of our shipments include tracking with Indirect Signature Confirmation. If tracking information confirms that the item has been delivered to your order address but you have not received it, please contact DHL (1-800-ASK-DHL) or UPS (1-800-PICK-UPS) to investigate the issue. We cannot be held accountable for packages where tracking information states that the package has been delivered to your order address.

Additional Notes

On very rare occasions, international shipping to some countries can take 4-6 weeks, or even longer for certain slow-to-ship destinations. We are not responsible for any delays caused by the destination country's customs clearance processes.

We do not ship to P.O. boxes and military addresses.

For any shipping inquiries, feel free to contact us at support@chicmilano.com.

Our team is available Monday to Saturday, 9:00 – 18:00 CET.

You can also text us on WhatsApp: +39 350 822 7847 or call us at +1 307 301 2073.

Enjoy the look!

ChicMilano Team

Florence , Italy